Title: AVP-Cloud Infrastructure Support
Company Name: Indosat Ooredoo
Job Location: Jakarta Raya
Career Level: Manager/Assistant Manager
Years Of Experience: 7 years
Qualification: Bachelor's Degree
Employment Status: Full-Time
- Maintain reliability, efficiency, and scalability of our on-premise or cloud clusters.
- Deploy and support applications on our private and public cloud environments
- Ultimately accountable for the performance, capacity and high availability of the infrastructure Identify sources of manual work related to infrastructure operations and strive to automate as much as possible.
Service & Partner Management
- Deliver seamless IT Operation of client business for all applications and infrastructure services (Application management, Infrastructure management, End-user Support management) ensuring SLAs as well as
- Uplift SLAs through continuous improvement initiatives.
- Oversee vendor/partner to ensure relevant deliverables with agreed SLA as well as objectives, priorities, trade-offs, and risks are aligned.
- Proactively involved in Incident, Problem & Change Management to minimize IT Infrastructures disruptions
- Monitor IT infrastructure capacity and align with IT Planning for capacity planning
- Oversee the maintenance, management, and replacement cycle of infrastructure equipment determines hardware and system software needs, and maintains an appropriate inventory of equipment
- Manage partner(s) and ensuring service delivery to agreed quality and minimum time to market.
- Support internal & external stakeholders for IT Infrastructure security and compliance.
- Ensure value delivery by maintaining oversight of IT Infrastructure related managed services Support IT Planning for IT Infrastructure related RFPs
- Minimum Bachelor Degree from IT with GPA minimum 3.00
- Having experiences in cloud transformation and automation
- Having experience in telecommunication vendors
- Having experience in operating public clouds such as Google Cloud, Microsoft Azure, AWS Cloud, and Ali Cloud. Someone with certification on one of those clouds would be preferred.