Contact Center Staff

Job Description

Title: Contact Center Staff

Company Name: PT Erha Clinic Indonesia

Vacancy: 1

Job Location: Jakarta Barat

Career Level: Staff (non-management & non-supervisor)

Years Of Experience: 1 year

Qualification: Prof Cert, Diploma, Adv Diploma, Bachelor's Degree

Employment Status: Full-Time

Job Descriptions:

  • Obtains client information by answering calls and verifying information
  • Informs clients by explaining procedures, answering questions, providing information
  • Handling customer's complaints

Requirements:

  • Maximum 27 years old
  • Diploma or Bachelor's Degree in any field
  • Minimum 1 year experience as contact center or customer service in hospital or clinic
  • Experience handling complaint
  • Strong knowledge in email, CRM or call center software
  • Good communication skills, persuasion skills, customer oriented and calm under pressure 
  • Have a positive language 

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