Customer Operations Trainer

Job Description

Title: Customer Operations Trainer

Company Name: Universitas Binawan

Vacancy: 2

Job Location: Batam

Career Level: Staff (non-management & non-supervisor)

Years Of Experience:

Qualification: Prof Cert, Diploma, Adv Diploma

Employment Status: Full-Time

Job Description:

-Develop curriculum to support classroom training & regular refreshment training

- Conduct timely constructive feedback and counselling of the trainees

- Design and evaluate training material for technical/soft skills training

- Arrange operation training

- Deliver some training (on-boarding, etc)

- Do training administration & report

Requirements:

- Diploma or Bachelor degree from reputable university

- Min. 1 year experience as a trainer in a customer service contact center industry (get used to: Training Need Analysis, Training Design and Development, Training Delivery, Coaching & Training Evaluation)

- Advanced knowledge of BPO Operations

- Driven and motivated

- Excellent communication skills

- Strong analytical and problem-solving skills

- Good team player, positive attitude and eager to learn

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