Operations Manager

Job Description

Title: Operations Manager

Company Name: PT Concentrix Services Indonesia

Vacancy: 1

Job Location: Jakarta Raya

Career Level: Manager/Assistant Manager

Years Of Experience: 4 years

Qualification: Prof Cert, Diploma, Adv Diploma, Bachelor's Degree, Post Grad, Master's Degree/Post Graduate Degree

Employment Status: Full-Time

Responsibilities:

• The resource should have Operational Excellence to build and manage large process. The person should have the ability to work in a high growth environment.

• The resource should have in depth knowledge of managing operations metrics – depth and width

• The resource would be responsible for end to end service delivery with high customer engagement with complete P & L responsibility - client relationship management/ costs /budgeting/quality and process efficiencies/ work force management and other support functions to operations

• The resource would be responsible for maintaining a strong customer relationship

• The resource would be responsible for managing a team of seasoned & tenured first liners & balance the team dynamics by providing thought & action leadership

• Should have handled large teams in HC process with in depth HC knowledge of payer and provider business

• Should be able to scale up and provide leadership to teams as the centre grows – HC to non HC business

Desired Skills:

• Should have handled P & L responsibility

• Relevant exposure and depth Operations Delivery/ quality / transition etc. (depth of

process know how)

• Ability to think out of the box - strategic thinking

Very high focus on implementation - essential for process delivery as per SLAs/ SOWs

• Ability to interact and manage multiple customers

• Should be Analytical

• Preferred from 3rd party BPO

• Ability and proven track record to manage large teams effectively

• Good project management skills

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