Social Media Agent

Job Description

Title: Social Media Agent

Company Name: PT Transcosmos Indonesia

Vacancy: 3

Job Location: Jakarta Selatan

Career Level: Staff (non-management & non-supervisor)

Years Of Experience: 1 year

Qualification: Not Specified

Employment Status: Contract

Social Media Agent

Job descriptions :

  • Communicating with customers through social media channels.
  • Responding promptly to customer inquiries.
  • Acknowledging and resolving customer complaints.
  • Recapping, processing, and analyzing data from social media channels and analytic tools.
  • Communicating and coordinating with colleagues as necessary.

Job requirements :

  • Able to write in English is a must.
  • University(S1), from any major
  • Able to work in tight or shifting schedule.
  • Able to operate Ms.Office well especially Excel and PPT
  • Has experience using Zendesk application and dashboard
  • Preferably understand in social media marketing
  • Familiar with Facebook, Twitter, Instagram and Tiktok

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