Title: Social Media Agent
Company Name: PT Transcosmos Indonesia
Job Location: Jakarta Selatan
Career Level: Staff (non-management & non-supervisor)
Years Of Experience: 1 year
Qualification: Not Specified
Employment Status: Contract
Social Media Agent
Job descriptions :
- Communicating with customers through social media channels.
- Responding promptly to customer inquiries.
- Acknowledging and resolving customer complaints.
- Recapping, processing, and analyzing data from social media channels and analytic tools.
- Communicating and coordinating with colleagues as necessary.
Job requirements :
- Able to write in English is a must.
- University(S1), from any major
- Able to work in tight or shifting schedule.
- Able to operate Ms.Office well especially Excel and PPT
- Has experience using Zendesk application and dashboard
- Preferably understand in social media marketing
- Familiar with Facebook, Twitter, Instagram and Tiktok